Shipping policy
SHIPPING POLICY
Last Updated: March 7, 2026
Thank you for shopping at Judema F-KD Enterprise. We are committed to delivering your orders in a timely and secure manner. Please review our shipping policy below.
1. SHIPPING LOCATIONS We currently ship to addresses within Ghana. If you are located outside Ghana and would like to place an order, please contact us at [your email address] to discuss international shipping options.
2. PROCESSING TIME Orders are processed within 1-3 business days (Monday-Friday, excluding public holidays) after receiving your order confirmation email. You will receive a notification email with tracking information once your order has been shipped.
3. SHIPPING METHODS AND DELIVERY TIME We offer the following shipping options:
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days
Delivery times are estimates and begin from the date of shipment, not the date of order placement. We are not responsible for delays caused by customs, weather conditions, or courier service disruptions.
4. SHIPPING COSTS Shipping costs are calculated based on the weight of your order, shipping method selected, and delivery location. The exact shipping cost will be displayed at checkout before you complete your purchase.
- Free Shipping: We may offer free shipping promotions from time to time. Terms and conditions will be specified during the promotional period.
5. ORDER TRACKING Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through the courier's website.
6. DELIVERY ISSUES
Incorrect Address: Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, we will contact you to arrange reshipment at an additional cost.
Lost or Stolen Packages: We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, and time. We encourage customers to track their packages and arrange for secure delivery locations.
Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery at [your email address] with photos of the damaged item and packaging. We will work with you to resolve the issue through a replacement or refund.
7. UNDELIVERABLE PACKAGES If a package is returned to us as undeliverable due to incorrect address information, multiple failed delivery attempts, or refusal of delivery, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.
8. CUSTOMS AND IMPORT DUTIES For international orders (if applicable), customers are responsible for all customs fees, duties, and taxes imposed by their country. These charges are not included in our shipping costs and are the responsibility of the recipient.
9. ORDER CHANGES AND CANCELLATIONS Once an order has been placed, we begin processing immediately. If you need to change or cancel your order, please contact us as soon as possible at [your email address]. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has been shipped.
10. SHIPPING RESTRICTIONS We do not ship to P.O. boxes at this time. Please provide a physical street address for delivery.
11. HOLIDAYS AND PEAK SEASONS Please note that shipping times may be extended during holidays and peak shopping seasons. We will do our best to communicate any delays and appreciate your patience during these busy periods.
12. CONTACT US If you have any questions about our shipping policy or need assistance with your order, please contact us:
Judema F-KD Enterprise
Email: judemafkdent@yahoo.com
Website: judemafkdshops.com
We appreciate your business and will do everything possible to ensure your order arrives safely and on time.